Frequently Asked Questions
We understand that shopping for jewelry is a personal and meaningful experience, and we’re here to make it as smooth and enjoyable as possible. Whether you’re looking for information about our materials, care tips, shipping policies, or customization options, you’ll find answers to all your questions right here.
If you can’t find what you’re looking for, our team is always ready to assist—because every piece of jewelry deserves a perfect story, just like yours. Just drop us a message at antarezjewels@gmail.com with your questions, and we will get back to you.
Antarez Pieces
All products are free size and all rings are adjustable. You can also check out our Size Guide to further understand our pieces before you make them yours.
In addition, our customer care team can answer all your questions on sizing and fit - simply email us at antarezjewels@gmail.com for any queries.
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.
If the product you want to buy is out of stock, please email antarezjewels@gmail.com to find out if there is a backorder for that item, it could take up to 3 weeks.
Yes, we do offer gifting options. For Gift Packaging please visit gifting option on the Gift Guide page.
Product Care
Antarez jewels are hand crafted in brass and silver. Like all treasures, it must be handled as such. Brass naturally tarnishes and all plated jewellery does lose a bit of it's colour over time. However with proper care your Antarez Jewels pieces will remain beautiful for years to come.
- Wear after applying perfume, hairspray and makeup.
- Remove before bathing, swimming or exercising.
- Soaps can also leave a film over metal and stones, creating a dull appearance.
- Store in a soft pouch separate from other jewellery.
- Clean your plated jewelry gently, and don’t rub it.
- Your jewellery should be stored in a dry place away from humidity, moisture and extreme temperatures.
- Do not use liquid cleaners for carved silver jewellery as the liquid dries into the engraving.
Shipping
Our products are eligible for free shipping within India & Hong Kong. International shipping is available at a fee and the cost may vary depending on the order location.
We accept Googlepay, Paytm, Bank Transfer & Credit Card.
Unfortunately, at this time, we are unable to redirect orders once your items have been dispatched. But if you can get in touch with us before your piece(s) are dispatched, we can help change shipping details. Get in touch with us at antarezjewels@gmail.com.
All domestic orders are dispatched within 7 working days after the order is received. Once dispatched it takes approximately 3-4 days to reach the client.
Please note that all transit times are between Monday to Saturday.
International delivery cannot be guaranteed to be delivered within a time frame, due to international customs.
Your order will be delivered to you in our signature Antarez pouches, which not only look fabulous, but make the perfect storage solution. You can even opt for our gift boxes which are classy and elegant and reusable, especially if you are gifting.
Returns
Unfortunately, at this time, we are unable to process any returns, exchanges or refunds for any product purchased on or outside of antarezjewels.com.